Free returns for up to 1 year at NextGen.us



If you are not 100% SATISFIED with your order, if you hate it, have buyer's remorse, or it's not what you were expecting, you can return it FREE for a full refund. Your items must be unused, in the same condition you received them, and in the original packaging. We want your experience with us to be the best it can possibly be.

Have something you want to return? Here's how to get started:
  1. Customers must send all returns request by email to customercare@nextgen.us or by calling 1.888.349.8286.
  2. We will provide you with a (RAN) Return Authorization Number and a FREE Shipping Label.
  3. Please remove/cover all previous shipping labels. Place your free return shipping label and clearly write your (RAN) and original Order ID on the package.
  4. We'll receive and inspect your return within 5 business days of receipt and your refund will be applied automatically (unless we contact you first) to the original payment method.
  5. Refunds may take 3-14 business days to reflect on your account depending on your credit card company.
  6. There are no hooks or catches. We only ask that you send back your merchandise in the original packaging and in the same received condition. How you received your merchandise is how we would like it back.

Questions about free returns?
We love to help! Give us a call at 1.888.349.8286 from 9am - 6pm EST, Monday - Friday or email us here for more information.